Data Deletion

Operated by Flats Bratislava s. r. o. · Last updated 31 October 2026

You can ask us to delete your personal data at any time. This page says how to ask, what we delete, what we may have to keep and how long it takes. It complements the Privacy Policy.

How to ask

Email [email protected] from the address your data is linked to, or write to the postal address in the Imprint. Say that you want your data deleted and give the email address or phone number it is linked to, so we can find it.

If you have an account or applied to the beta

We delete these ourselves when you ask:

• Your account details, such as name and email address.
• A beta application, sooner than our usual period.

If you are a host and your account ends, we delete or return the data we hold for you, including guest data, on your instructions. The Data Processing Addendum sets this out.

If you were a guest of a host who uses relax.host

We process guest data on that host's behalf, and the host decides what happens to it. Ask the host to delete it, or email us and we will pass your request to the host and help them act on it.

What we may have to keep

Data the law requires us to keep, for example for invoicing, stays until that period ends. We keep it only for that purpose.

How long it takes

We act on your request within 30 days. After an account ends, we delete or anonymise its data within 30 to 90 days, unless the law requires us to keep it longer.

Data held by other platforms

Data that came from a booking platform you connected is also held by that platform. Ask the platform to delete it.

Complaints

You can also complain to the Slovak data protection authority, Úrad na ochranu osobných údajov Slovenskej republiky.