Terms of Service

Operated by Flats Bratislava s. r. o. · Last updated 29 September 2026

These terms apply to your use of relax.host, a service operated by Flats Bratislava s. r. o., a company registered in the Slovak Republic (“relax.host”, “we”, “us”). By creating an account or using the service, you accept these terms.

1. The service

relax.host is an AI-driven property management platform for short-term rental operators. It connects to the major booking platforms, replies to guests, coordinates access, adjusts prices within limits you set and helps with accounting. You remain responsible for your listings, your guests and compliance with local law.

2. Accounts

You must give accurate information and keep your login details secure. You are responsible for activity under your account. You must be at least 18 and authorised to bind any business you represent.

3. Trial and billing

• Plans and prices are listed on our pricing page. The trial starts after the setup call that follows the demo, and it is free for 2 months with every feature. It needs no card. Cancel any time before it ends and you pay nothing.
• Paid plans are billed monthly in EUR. Upgrades are prorated. Downgrades take effect from the next billing cycle.
• Fees are non-refundable, except where the law requires a refund. You can cancel at any time, and your access continues until the end of the paid period.

4. The free trial

These points apply during the free trial:

• The trial starts after the setup call that follows the demo and lasts 2 months. We may decline a trial at our discretion.
• The trial is free and includes every feature. We collect no payment details for it.
• Features may change or be withdrawn, and the service may be interrupted. There is no uptime commitment and no service level agreement during the trial.
• Either side may end the trial at any time, for any reason. When it ends, you choose a paid plan or your access ends.

5. Acceptable use

You may not use relax.host to break the law, send spam, infringe anyone's rights, reverse-engineer the service or exceed the documented rate limits. We may suspend accounts that put the platform, other customers or guests at risk.

6. AI actions and your control

The agent prepares drafts and can act on its own within the guardrails you configure. You can review, edit or override any action, and you set which actions need your approval. You are responsible for the messages and actions you allow the agent to send on your behalf.

7. Your responsibilities

You remain responsible for following the rules of the booking platforms you use, local short-term rental regulation, and the tax and registration obligations in your market. relax.host helps with operations. It does not take those obligations over from you.

8. Booking platforms and independence

The service works with third-party platforms that have their own terms. The major booking platforms allow only one connected property management system at a time, so connecting relax.host may mean switching your channel sync. We are not responsible for outages or policy changes at third parties.

relax.host is an independent product. It is not affiliated with, endorsed by or sponsored by any booking platform or property management system. Product or company names mentioned on this site are trademarks of their owners and are used only to describe compatibility.

9. Data

How we handle personal data is described in the Privacy Policy and, for business customers, in the Data Processing Addendum. Your data stays yours. We process it to provide the service.

10. Availability and warranties

We work to keep the service available. It is provided “as is”, without warranties of any kind, to the extent the law allows. We do not guarantee uninterrupted or error-free operation. This applies to the free trial as well.

11. Limitation of liability

To the maximum extent the law allows, our total liability for any claim is limited to the fees you paid in the 12 months before the event that gave rise to the claim. We are not liable for indirect or consequential loss, including loss arising during the free trial.

12. Termination

You can stop using the service at any time. We may suspend or end your access for a material breach of these terms. After termination you can export your data for 30 days. After that we delete it under our retention policy.

13. Changes and governing law

We may update these terms. We announce material changes in the app or by email. These terms are governed by the laws of the Slovak Republic, and disputes go to the competent courts in Bratislava. This does not affect any mandatory consumer protection rights you have.

14. Contact

Questions about these terms go to [email protected] or to the postal address below.