Reports

Messages Report

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The Messages Report (/v28/reports/messages) shows message volume, AI vs human split, and response-time KPIs across reservations.

Messages Report

What it shows

  • Volume — inbound + outbound message counts by day.
  • AI vs human — how many outbound replies were AI-drafted (and accepted) vs typed manually.
  • Response time — median time from inbound to first response, per property.
  • Language breakdown — what languages your guests message in.

Filters

  • Date range
  • Property
  • Channel (WhatsApp / in-app)
  • Sender role (guest / host / cleaner / admin)

What it's useful for

  • Measuring AI quality — falling AI-accepted rate means the AI's suggestions aren't matching what you'd write; tune your FAQ or LLM prompts.
  • Spotting languages you should noTranslate — if 30% of inbound is Bulgarian and your cleaner speaks Bulgarian, add bg to her noTranslateLanguages.
  • Identifying problem properties — properties with consistently long response times often have an FAQ gap.
  • #156 — AI Suggest language quality (synthetic-system-message bug).
  • #161 — V28 reports completeness.
Source: the FlatsBratislava operator manual.