Tasks

How to run daily operations

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The operator's daily loop: one screen to start from, three queues to clear, and knowing when NOT to act because the automation will.

Operations — Tasks Today & Beyond

Morning: start on Pulse

  1. Open Pulse — today's check-ins, check-outs, and turnovers are on the first card, with the Needs decision queue right below (guest questions and approvals waiting on you).
  2. Clear Needs decision first — these are the only items that genuinely block on a human.

The three task queues

Open Operations → Tasks and work the filter chips left to right:

Chip What it holds What to do
Overdue Tasks past their fire time that couldn't complete Open each card — the reason is on it (blocked condition, failed send). Fix the cause, then RUN CHECK or RESOLVE
Today Everything scheduled for today Mostly informational — AUTO tasks resolve themselves at their fire time. Intervene only when a card shows ⚠ condition not met
Upcoming The forward queue Glance for anomalies (a check-in with no access-code task, an unassigned cleaning)

The rule of thumb: a card marked AUTO with no warning needs nothing from you. The system escalates by WhatsApp when it can't proceed — chasing green cards is wasted time.

During the day

  • Guest messages — Inbox. AI drafts a suggested reply in the guest's language; review, edit if needed, send.
  • Cleaning — cleaners run their own WhatsApp walkthrough (Cleaner walkthrough); their progress lands in Operations → Cleaning & Turnovers. You only see a task if something goes wrong (issue reported, cleaning unassigned).
  • A blocked auto-task pinged you — the WhatsApp notification names the failing condition (e.g. "reservation.nukiAccessCode is_not_null"). Fix the condition (generate the PIN, answer the guest), then let the next check pass — see Auto-resolve.

Evening: 2-minute close

  1. Overdue chip → should be empty. Anything left, resolve or reschedule.
  2. Pulse Needs decision → empty.
  3. Tomorrow's check-ins each have a done Generate access code task — see Send Check-in if one is blocked.

Everything else — review requests, pre-checkout reminders, supply restocks — fires on its own schedule. See How to monitor supplies for the supplies side of the loop.

Source: the luxury.host operator manual.